Otherwise, you should probably consider buying a new soap dispenser. I called "amazing customer service by the way" and they identified the unit as an item they were aware of its problems and sent me out a brand new one a few days later. The Lysol No-Touch can be stood upside down for cleaning. Unlike traditional coupons, these clearly state: $3.00 Coupon on any Reckitt Benckiser product. MFID: 5160-06 Thanks Richard, that is a solid fix for a solid cause to some of the problems that many have complained about. From United States. submitted to our "DoItYourself.com Community Forums". Now on my second Lysol No-Touch soap dispenser. Leave the entire component to soak in hot water for approximately 15 minutes, then follow that by pumping water through it in the same way that you would with soap. I'll go to use it as in put my hand under dispenser and it should make that noise for sucking some soap up to dispense but it won't... My light it flash when my hand is under a few times then stop. Haven't gotten my hands on one to see how to disassemble it. Had a terrible experience with the customer service person that I was instructed to call. I have a possible explanation (and solution) for those of you who are experience erratic dispensing and have tried cleaning the sensor with no improvement, or have the units dispensing when you turn off the bathroom lights. If the red light won't stop blinking or the system is not dispensing soap, this article will help even the least technical reader to fix it. These hands soaps and cleaners are suitable for general purpose hand washing in bathrooms, break rooms, shop floors, and other workplace environments. Dispenser Installation. I have written to manufacturer and am awaiting a response. I opened up my dispenser & found that one leg of the sensor (on the top, near the hole where soap is dispensed) is broken due to rust. Even if you do not want to replace your broken Lysol No-Touch soap dispenser, you can use the $3.00-off refund coupons on any combination of RB products, which include the following leading brands: Air Wick, Clearasil, Finish, Lysol, Resolve, Veet, and Woolite, among others. So basically the only option now is to just buy a new one?? These dispensers mount to a wall to free up counter and floor space in restrooms or office break rooms. 5 Tips for Choosing a Sink Soap Dispense... 5 Tips for Choosing a Sink Soap Dispenser. Show More. I think my product if defective, how do I go about getting a replacement unit? I loved my Lysol soap dispenser until it started dispensing three times for every one time I put my hand by it to actify the motion detector! plz give some idea, my issue is that the dispenser dispenses envy time the light is turned off. 1995-2018 MH Sub I, LLC dba Internet Brands. The circuit board has to be slid out from the track that is holding it. The OneShot® Foam System sets the standard for quality and reliability in counter-mounted soap dispensing. My daughter says her's dispensing without any motion dectected! It wass working and just stoped all of a sudden. I used a syringe 5 Mil size( the type you would use to give a child medicine) and used hot water and squeezed it into the hole where the soap goes in from the bottle. The problem is not that the red light is on too much, it's not on at all. What a waste of soap. The only thing this didn't solve is that once in a while when the sun comes in the window just right, it might dispense once on its own. Can you hear the gears turning? ?? Light still flashing any clues how to fix this. fritteritter (author) from Ohio, USA on May 16, 2012: My Dispenser was starting right from turning it on. I glued it back together with Epoxy Resin Glue. fritteritter (author) from Ohio, USA on July 20, 2012: Very interesting, I wonder if the problems that others have experienced are related to having moisture inside the enclosure, that is not something I had considered. Detach the base from the body, the tubing will disconnect, 6. Gojo Provon Automatic Soap Dispenser LTX-12, 1200 ml, Gray, Touchless, . The author is not affiliated with, sponsored by, or otherwise associated with the manufacturer of this product. GOJO Smart Electronics technology minimizes energy use per actuation, eliminating need to change batteries over the life of the system in most installations. So, start by checking to see if this is the case here. You saved me from buying multiple dispensers!! I purchased this dispenser one week ago it quit working I have changed batteries and changed soap and still does not work!!!!!!!! You can choose to use either tape or fasteners to mount your dispenser to the wall. Did everything the internet said to try to get my dispenser to NOT dispense soap when the bathroom light is turned on or off. Not knowing there were two different kind of Lysol soap refills....I purchased a two pack only to discover they did not fit my dispenser. The dispenser is pumping way to much soap every time I use it. Technician's Assistant: I'll do all I can to … The machine pictured above was purchased from Rite Aid pharmacy. Don't put yourself through the hassle because there is no loyalty to the customer from Lysol. When the sink soap dispenser is full but does not release any soap when the trigger of the pump is pressed, the problem may lie with the tube that gathers the soap. Reckitt Benckiser, makers of the Lysol No-Touch Automatic Soap Dispenser, offer excellent warranty support for the device. Clean the installation area with an alcohol pad and allow the surface to dry for at least 60 seconds. When you first turn it on, it verifies that the beam is unbroken (otherwise if the beam is blocked the device will keep blinking). How do I get the empty bottle out??? The first (white) still works great. I have been having the same problem. In just a few minutes and with minimal supplies your broken Lysol or Dettol soap dispenser will be working like new. I am stuck with several useless bottles of Lysol liquid soap. When you use the dispenser, get in the habit of holding your hands closer to the base of the dispenser, near the red part, to dispense soap. Hand soaps are used with running water to remove dirt, grease, grime, paint, and other soils from hands. HELP! Easy to use with a single push, air is infused into the soap giving it a light, airy texture. Touch-Free Dispenser for GOJO® Foam Soap. I just bought a no touch dispenser used up the first bottle of soap, bought a lysol refill bottle and not it dispenses way too much soap. Charles Fazio 727-593-8322 Chz908@aol.com. Go figure right. Check your batteries to ensure that they are the correct size, 1.5 V AA, and that the batteries are installed according to the picture below. If you habitually use the system with your hand immediately under the dispenser arm, you are more likely to accidentally get soap on the sensor. I was not able to go up to the top and disconnect the dispenser tube as when I tried to pull the unit apart, there it hung up. When it works it is great. ... 1970-02 PURELL® Healthcare CRT HEALTHY SOAP™ High Performance Foam. The pump section must be straight and properly screwed or pushed into place. Hand soap dispensers supply a premeasured amount of hand soap to help prevent waste. Essentially, this means we are burning through soap 3-4 times faster without using it any more than what we did when we first purchased each of them. I have worked with David DeLoache and his team over the past 9 years, utilizing many of their products within our facilities. I've replaced the batteries, only use Lysol soap, cleaned the sensor area. Nothing works. The tubing can also be cleaned by disassembling the dispenser. So, if you want to make sure soap is always available to you and your guests, be sure to check out this list of common problems and simple repairs to maintain your kitchen sink soap dispenser. I noticed the same thing when I refilled it with soap that was too thick, it would dispense two or three times (audibly working harder each time), then finally it would stop and the light would come on. fritteritter (author) from Ohio, USA on February 08, 2011: Cynthia, either the device is broken (in which case you can likely return it to the store), or the soap refill needs some adjustment. Soap was on the sensor. The light will blink 4 times and it will dispense soap 4 times. In addition, pushing in the 2 projections that hold the soap was not a good idea. Have had my soap dispenser for over a year now. UGOODS Automatic Touchless Universal Hand Sanitizer Dispenser Soap Dispenser Floor Stand Aluminium Alloy Panel(Dispenser + Stand) for Office School Public Area(1000ML) 4.2 out of 5 stars 20 $109.99 The sensor is an IR (infrared) light sensor, and it is constantly monitoring a beam of invisible (to the human eye) infrared light. Certainly that may not be worth the effort, so the best course of action might be to call Lysol. Installing the dispenser do not install in locations where dispenser may be exposed to wet environments such as showers or areas where walls are washed down. In the event that the pump of the sink soap dispenser moves while it is in use, it is likely to be caused by incorrect installation. This 2nd one works fine but it has a constant ticking sound . This is just ONE site, and you see how many folks are having issues. When this occurs, the trigger and pump section of the dispenser will need to be removed by unscrewing it. She received five coupons for $3 off any Reckitt Benckiser products. When this happens, the red light will blink occasionally but the device will continue to work until the batteries are drained. Does anyone else with a malfunctioning dispenser not resolved by other methods care to try carefully drying out the insides? fritteritter 6 months ago from Ohio, USA Hub Author. i just brought this product and when i turn it on no soap will come out but the red light will blink but no soap will come out what can i do to fix this problem i just brought it can you please tell me what can i do thank you. Used they first came out. ... Gojo Provon Automatic Soap Dispenser LTX-12, 1200 ml, Gray, Touchless, $35.00 + shipping. The adapter collar on the bottle is the issue. DoItYourself.com®, founded in 1995, is the leading independent A couple of months ago the red light started flashing. The small design is ideal for smaller rooms. I have to say they are working longer then the others I bought. Latest gives 6 blinking LED flashes over and over, no motor action - nothing. to this site, and use it for non-commercial use subject to our terms of use. Installing a Kitchen Faucet Soap Dispenser. If you have correctly installed fully-charged batteries, there may be some other defect. At this time, check the batteries if you have a battery tester, and ensure that the refill is snapped firmly in place. Took ages to get the bubbles out of the carpet. Rubbermaid® Commercial Repair Kit for Auto Foam Touch-Free Skin Care System TEC490144. There will be occasions when liquid soap blocks the pump of the sink soap dispenser by getting into the wrong creases or crevices and solidifying there. I also put a piece of Scotch Tape over the soap level viewer hole in the front, to try and prevent a recurrence of moisture in the enclosure. It would be interesting to see if those of you with this problem took the unit to another room with different lights and tried the same thing without the problem repeating itself. fritteritter (author) from Ohio, USA on May 14, 2012: Morgan, thank you for sharing! The pump section must be straight and properly screwed or pushed into place. If you figure it out, please feel free to post a how-to. So I immediately ceased any removal attempt. Purell ltx 12 dispenser troubleshooting. Lysols CS rep was just reading a script. First the four screws in the battery compartment has to be taken out (2 in each compartment) and the eject button pressed while pulling the grey inside compartment out. I turned it off then left it off for a few seconds then turned it back on. In this condition, the Lysol No-Touch may dispense either more or less soap than normal, and may dispense several times before locking up. Does it sound like it is pumping more than once? fritteritter (author) from Ohio, USA on September 13, 2012: There is a lot of helpful advice in the comments above. (second and fourth from the end. THE DISPENSER DOES NOT WORK THE LIGHT ONLY FLASHES RED,MOTOR DOES NOT RUN. The dispenser pumps 3 to four times when water/liquid gets through the window(at the front just above the blinking red light) and wets the circuit board. Mine won't release soap and the next day there may be a puddle of soap on the counter.......SMH. Get free shipping on qualified PROVON Commercial Soap Dispensers or Buy Online Pick Up in Store today in the Cleaning Department. Air is infused into the soap as it is dispensed, creating a rich, luxurious lather. I have done what was said to do, changed batteries, cleaned the dispenser and it still keeps dispensing continuously. Not only does the sensor need to be clean (so it can detect the IR beam) but the source of that beam ALSO needs to be clean. Condition is "New". Cleaned the sensor window and the unit worked for awhile and returned to the same problem. Is there a setting to adjust. Soap dispensers use a GRY collar, sannitizers use an LBL collar. Cool! Checked and ensured no blockage. Also feel free to post a comment here regarding your experiences with Lysol Customer Service. Author: fritteritter. The Lysol No-Touch Automatic Soap Dispenser is a low-cost product designed to reduce the spread of germs in the kitchen and bathroom. Love it! Ensure that the batteries are inserted correctly. I really like the product but the longevity is a major issue. Remove the remaining 3 screws from the bottom of the device, 7. I installed new batteries and the unit still did not work. Since you clearly have a comprehensive understanding of the circumstances under which it does not work you should be able to explain the issue to them and ask for further advice or a replacement product. I've tried to find the dispenser it fits but to no avail. I went through one dispenser no problem then I bought a, refill now it won't work..put in new batteries and the light won't come on and it won't dispense..ready to trash it..any suggestions before I do? First an explanation of exactly what's happening when the unit works correctly. Upon drying it off, the red light was blinking. Is there a special type of batteries that it takes? Did all the cleaning tips as suggested and everything works fine....This might be a good idea to do this about once a month! Questions of a Do It Yourself nature should be Touch free dispensing. If the dispenser is the type that makes use of a bottle of liquid soap, this needs to be fitted into the body of the casing properly. Show More. There are several reasons why your dispenser could be malfunctioning, and there are a number of do-it-yourself repairs for each possible issue. … Order online today and get fast, free shipping for your business. Great concept but needs additional work! My soap dispenser has worked perfectly for 4-5 years and now it has decided to dispense 3 times when activated. All rights reserved. Be careful that these 3 are shorter than the 4 in the battery compartment. C $44.40. fritteritter (author) from Ohio, USA on April 16, 2011: guest, besides cleaning the IR receiver and reflector, I'm not sure what else to try. Beware of creating tension in the wiring unless you have a soldering gun to fix broken connections. fritteritter (author) from Ohio, USA on February 21, 2012: Joan, some batteries like "Duracell Ultra" or rechargeable NiMH have been known to cause problems, but standard alkaline batteries should be fine. Where this is not possible, the entire pump will need to be replaced. GOJ1971-04 Gojo Provon LTX-12 Foam Soap Dispenser Touch Free - White/Grey 1200ml (1 Dispenser). The warranty will not cover any damage due to refilling the dispenser with your own soap. I do use my own soap. I can't find a replacement in publix or walmart mgrs say they don't know when they will be in. fritteritter (author) from Ohio, USA on May 02, 2013: jerico, thank you for the insight, I hope that comment is helpful to those who are experiencing an issue with excess pumps. We have cleaned the sensor, changed the batteries and it still keeps going off on its own. There is some advice here for opening up the refill canister, you may at least be able to water down the soap a little so that it is not wasted. Installing a sink soap dispenser can be a convenient and hygienic way to provide hand cleaning facilities. If any of those pieces are broken or misaligned, the device may dispense improperly as Richard noted. The Lysol No-Touch Automatic Soap Dispenser is a low-cost product designed to reduce the spread of germs in the kitchen and bathroom. Compact dispenser features a skylight with an extra-large site window, ADA compliance, one-hand push operation and optional keylock. Inspect it ,dry it if need be.More likely the board will need cleaning (corrosion on the tracks of copper). GOJO Provon LTX-12 Foam Soap Dispensers High capacity 1200mL dispenser is ideal for high traffic areas. Any suggestions for what i can do to fix it? I hope that your advice will help others as well. The device is not designed for rechargeable batteries. But that did not help can you help thanks mark. My unit is about 2 months old. And also kept running on.I took the unit to bits and found that the Miniature Microswitch had come apart. While they will work, you may notice the low battery light blinking even when the batteries still have a lot of charge. This GoJo foam dispenser provides more than 1,700 hand washes per 1,250 ml refill. In my case, moisture within the enclosure seemed to have rusted out the motor. I changed the batteries to fresh ones. I forgot to mention (for those people who have the unit dispensing soap when the lights are turned off), that the reason may be that the IR emitter is dirty or obstructed, but ANOTHER source of IR light is being detected by the unit (Perhaps coming from the bathroom light itself). Got tired of the erratic behavior of the Lysol dispenser and bought the larger light activated chromed plastic refillable dispensers. I slid the switch to On and the light blinked. Is there anywhere I can send it for an overhaul? Do you know what type of sensor it is? Where can I find one. Trouble is I'm left with a rather expensive refill, which I'll have to break open to use as I don't fancy buying another one. Thank you! I am baffled. Gojo ltx soap dispenser servicing. In Stock, Fast Shipping. Industry-leading battery life -- up to 2 years or 90,000 cycles Touch-free delivery eliminates cross-contamination to help reduce the spread of germs No clogs, drips, or messy cleanup Programmable options for 800 mL and 1600 mL refills Refill and battery-life indicator … PURELL® CS2 Hand Sanitizer Dispenser, 1,000 mL, 5.14 x 3.83 x 10, White, 6/Carton ^GOJ412106CT. Please update if you get a response back from the manufacturer, would love to hear what they suggest. Page 2 Instrucciones para el Sistema de Dispensación Manos Libres Por favor lea cuidadosamente todas las instrucciones antes de instalar y usar el dispensador. Multiple coupons may be credited toward the purchase price of one or more Reckitt Benckiser Products. I really hate going back to the usual pump soap dispenser. Copyright© have quit working few times, now blinking, & has wasted 3 full refills which AREN'T cheap ! Dispenser Installation. If the dispenser is the type that makes use of a bottle of liquid soap, this needs to be fitted into the body of the casing properly. Was very annoyed and left it for a while, decided to give it another go today and it is completely dead. So evidently, the water that was causing the problem had evaporated and the problem was corrected. It is easy to fix! It does this with every activation of the sensor. Compatible with purell ltx 12 1200 ml refills. or Best Offer. HOXIYA Touch Free Foaming Automatic Soap Dispenser ( Gray ) $19.99 It is like throwing money down the drain as they will not replace a defective unit. Linda. Some commenters have shared suggestions for cleaning the tubing out by running water and/or vinegar through the pump, but that requires an empty refill canister. The miniature microswitch is now accessible. Compact, touch-free foam soap dispenser. Hot water goes in and after a couple of (4-5) shots all the gunk and sludge comes out....Do this till nothing but hot water comes out clear. Possibly the lighting conditions may be tripping the sensor as well. I just changed the soap container and now it won't work at all. I have 8 of these dispensers and each had the problem of continuous dispensing. I PURCHASED TWO PURELL LTX 12 DISPENSERS INSTALLED GOJO 1916-641FOAMING HAND SOAP REFILLS. Remove the screw from each of the 4 battery slots. I tried all these steps and still it wont dispense. After the multiple squirts come out, then the red light flashes three times. By what name or model number should I search on internet to find it & order it online. Will revert back to a manual pump and refill with 75% cheaper soap refills. Installing your GOJO® FMX-12 manual soap dispenser has never been easier! It doesn't seem to be designed in such a way that it's removable anymore. Pop out the refill liner while pushing the Eject button, 4. fritteritter (author) from Ohio, USA on February 22, 2011: Mark, was your soap dispenser working properly before it started malfunctioning, or was it in that condition when you bought it? fritteritter (author) from Ohio, USA on April 04, 2013: ChickadeeNC, you can call Lysol at 1-800-228-4722 to see whether they still have any sort of warranty or refund program. From United States. Customers in Europe can click here to get support from Dettol. You can open it with a safety pin, however, you need to be careful. I think that the only way to diagnose the problem is to take the dispenser apart and see if there are any obvious problems, like the gasket around the plunger coming off or soap buildup in the reservoir or tubing. fritteritter (author) from Ohio, USA on September 25, 2012: Great suggestion ted, thanks for sharing! Troubleshooting Your Lysol Soap Dispenser: Red Blinking Light, No Soap, and Other Malfunctions. Frustrating! fritteritter (author) from Ohio, USA on August 06, 2012: Craig, I haven't heard of anything like that, strange... only while it is dispensing or even when idle? Refill Loading. The neck just above the plastic lid bulges slightly and won't set in. The most likely cause of the problem (assuming you have always used genuine Lysol Healthy Touch refills) is failure of the motor or the delicate plastic gears. I love these dispensers. I really enjoyed it and very ingenious to come up with such a helpful money saving idea. If you are using your own soap and experience this issue, choose a less concentrated soap or add water until the motor no longer seizes. GOJO Provon LTX-12 Foam Soap Dispensers High capacity 1200mL dispenser is ideal for high traffic areas. A Touchless, Your Life Sanitary you need automatic soap and It dispensing soap. Peel the paper off of the installation tape and open the dispenser by pushing one or both of the dual side latches. Both myself and my husband have worked on it, first by hand and then with a small screwdriver to try to pry it out. refills only. I changed a (rather expensive) brand new refill and it discharged the whole lot overnight onto the toilet sideboard and carpet. When that beam of light is broken or interrupted, the electronic circuit assumes that there's a hand under the unit and it dispenses soap. Not a fan. Use PROVON FMX-12 Dispenser 1250 ml. If the Lysol No-Touch soap dispenser red light will not stop blinking, the soap dispenser may simply need to be cleaned. fritteritter (author) from Ohio, USA on December 07, 2012: It sounds like the tubing may be clogged. PROVON® FMX-20™ Soap Dispenser. Followed all instructions to repair them but no luck. They have sent me 4x £3 (£12)coupons for use on their products by way of refund. Any ideas how to fix this problem. Tilt the gearbox out to expose the bottom, 8. A constant ticking, the unit works fine, it's just annoying. Please assist! If you are able to access the spring, check to see whether it is properly aligned and put it back into place if it has become dislodged. It sounds like the plunger is getting jammed, that light trips when the tiny motor inside the soap dispenser can't complete a full revolution. My red light just keep flushing. It fit perfectly (with Kung Zhu capacitors removed) and I reassembled the gearbox. MESSENGER™ Installation. I'll never buy a Lysol product (including all cleaning products, etc.) Have two units and one recently started to dispense soap by itself. Press firmly on the back plate and hold the dispenser … My dispenser dispensies when I turn off my bathroom light. Very spooky. The dishwasher is digital and does not dispense the liquid detergent soap properly. I've tried the trouble-shooting methods: changed batteries, cleaned sensors, cleaned soap dispensing tubes, took out and repositioned soap bottles, pushed buttons, etc. I have checked the sensor and it is spotless. I replaced batteries because light does not come on. I tried cleaning the senser with a Qtip but nothing has changed. Very helpful. I tried e-mailing Lysol and the only reply I received was a "Welcome to the Lysol Family" and no response to my questions. Thanks for the help! Then I got an old toothbrush and brushed the dispenser where the soap comes out, sometimes a build up of soap banks up. Awesome!! Let me suggest to everyone who reads this: DO NOT BUY THIS PRODUCT. when sitting idle and switched on. In the event that the trigger of the pump is pressed but it doesn’t move, you will find that there could be several causes. $250.35/EA. I want to buy & fix it. I'm not sure I want one if it's going to malfunction and need replacing every couple of months. What do I do to get the replacement coupons? New batteries, but no lights or noise or anything. If the red light remains on until the Lysol soap dispenser is turned off, the motor is over-working itself. How should I go about fixing the kitchen dispencer. And the red Light was flashing for 5 times and stopped. This will help avoid clogging. fritteritter (author) from Ohio, USA on May 01, 2011: Soigne, my recommendation is to call Lysol at 1-800-228-4722 (USA) and explain the behavior of the soap dispenser to them.
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